To address any outstanding concerns with your order please can you complete the following steps.
Please note that any damage or fault must be reported within 72 hours of delivery. Any Service Forms submitted after this timeframe may be rejected.
A photo of the complete item
Close ups of areas of concern - (Please show scale of problem eg: use a coin)
Packaging - (If applicable)
Batch Number or production date - (Often found on the back/underside, usually ink stamped or labelled)
NOTE: Your receipt or order number must be included as the email subject.
After both steps are complete, you will hear back from a member of the BF Home team within 72 hours, regarding your order.
NOTE: Our service department is closed at weekends & Bank Holidays.
