Service Report Form

To address any outstanding concerns with your order
please can you complete the following steps.

Step 1 - Fill & Submit Form

Step 2 - Email Photos

A photo of the complete item

Close ups of areas of concern - (Please show scale of problem eg: use a coin)

Packaging - (If applicable)

Batch Number or production date - (Often found on the back/underside, usually ink stamped or labelled)

NOTE: Your receipt or order number must be included as the email subject.

What's Next?

After both steps are complete, you will hear back from a member of the BF Home team within 72 hours, regarding your order.
NOTE: Our service department is closed at weekends & Bank Holidays.