Service Report Form

We’re really sorry that you have experienced an issue with your furniture, and as a small independently owned business we really appreciate your custom. We will endeavour to rectify any issues where possible in the fastest time.

We will assess your issue and if its something that our experienced delivery team can rectify we will send them back to you as soon as possible, if its is something outside of our capabilities then will need to refer to our manufacturers for there expert technician to assess.

Please note, as a small company our service team is only open two days per week (Thursday & Friday), and as we are not the manufacturer we ask for your patience whilst we communicate back and forth with them to ensure we get the best possible outcome for you.

Once we have received confirmation of how the manufacturer would like to proceed we will be in contact and update you.

Step 1 - Fill & Submit Form

To proceed please could you fill in the below. These are generally the questions we are asked by our manufacturers so as much information as you can possibly provide will help us get you a speedy resolution.

Required

*Due to the nature of this product being sold as seen, this will fall outside of the warranty parameters, but we will endeavour to help where possible. This may incur some charges.

Message Sent!

Step 2 - Email Photos

Attach Photos:-

Please email photos of your issue. The manufacturer will usually ask for the following...

  1. A picture of the complete item in the room.
  2. A close up of the issue. (Please show scale of problem e.g. next to a coin)
  3. Packaging – if applicable
  4. Batch number or production date*

*On cabinets they can usually be found on the back of or underside of the item usually ink stamped or labelled, On sofas the are usually found under the seat cushion, generally on a white label.

NOTE: Your receipt or order number must be included as the email subject.

What's Next?

Again, we would like to apologise for any inconvenience caused and we promise we have your best interests at heart and your enquiry is all in hand. We will do everything we can to solve your issue.

After both steps are complete, you will hear back from a member of the BF Home team regarding your order.
This may take several days whilst we liaise with our manufacturers regarding your issue.

Please note, as a small company our service team is only open two days per week (Thursday & Friday), and as we are not the manufacturer we ask for your patience whilst we communicate back and forth with them to ensure we get the best possible outcome for you.

Kind Regards
The Service Team